Troubleshoot
Your Troubleshooting Guide
24 articles
The Ultimate Guide to Managing Your Cyber Dive Parent Dashboard
How can I factory reset a pre-owned Aqua One phone?
I’m having trouble linking Google Family Link to the new phone. What should I do?
How Do I Reassign My Aqua One to another child?
How do I connect my replacement Aqua One?
How do I update or change the Google account on my child’s Aqua One?
How do I Insert/Remove the SIM card?
My child’s phone won’t unlock after a Nudity Prevention Alert.
How do I Restart the Aqua One?
My child’s phone won’t load any apps. How can I fix this?
Why isn’t my child’s activity showing up on the Parent Dashboard?
Why is the Data on My Parent Dashboard Not Updating or Delayed?
Why Didn’t I Get a Video from My Child’s Aqua One Session?
What happens when my child’s device is low on storage?