Parent Dashboard

A full guide to managing your Cyber Dive Parent Dashboard — device setup, troubleshooting, Google account changes, data deletion, deactivation, and reinstalling monitoring.

Managing Your Cyber Dive Parent Dashboard

Troubleshoot

Bought a used Aqua One that wasn't reset? Contact Cyber Dive support through the Parent Dashboard live chat to get the device factory reset and ready to set up.

Factory Reset a Pre-Owned Aqua One

If Google Family Link keeps redirecting during Aqua One setup, restart the phone and begin the setup process again from the beginning to resolve the issue.

Fix Google Family Link Setup Issues

Learn how to reassign your Aqua One to a different child — deactivate the current account in your Parent Dashboard, factory reset the device, then set up a new account.

Reassign Aqua One to Another Child

Learn how to set up your replacement Aqua One — back up your child's data first, then connect the new device to your existing Parent Dashboard using the 5-digit code.

How do I connect my replacement Aqua One?

To change your child's Google account on the Aqua One, back up their data first, then go to Settings > Google > Manage your Google Account to add or switch…

How to Change the Google Account on Aqua One

Learn how to safely insert or remove the SIM card on your Aqua One — turn the phone off first, locate the tray on the side, and use the ejector…

How do I Insert/Remove the SIM card?

Get started or make changes to your Aqua One phone setup.

 Device Setup & Configuration

If your child's Aqua One won't unlock after a Nudity Prevention alert, make sure the device is connected to the internet, then follow the unlock steps from your Parent Dashboard.

Phone Stuck After Nudity Prevention Alert

To restart your Aqua One, hold the Power and Volume Up buttons simultaneously, then tap Restart. Use a 10–20 second hold to force restart a frozen device.

How do I Restart the Aqua One?

If your child's Aqua One won't load apps, try checking internet connectivity, restarting the device, or freeing up storage space — here's how to fix it fast.

Child's Aqua One Won't Load Apps

If your child's activity isn't appearing on the Parent Dashboard, check their internet connection, device storage, and restart the Aqua One — or contact live support for help.

Dashboard Not Showing Activity?

If your child's Aqua One dashboard data is delayed or not updating, check their internet connection, device storage, and restart the phone — or contact Customer Care for help.

Why Is My Parent Dashboard Not Updating?

If you got a Nudity Prevention alert but didn't receive a video link, learn why that happens and what you can still see in your Parent Dashboard.

Missing Nudity Prevention Video?

Learn what the yellow and red storage alerts on your Aqua One Parent Dashboard mean and how to free up space to keep monitoring running without monitoring interruption.

Aqua One Low on Storage: What Happens

Fix issues with your child’s phone or dashboard.

Troubleshooting & Performance

Learn how to reinstall Cyber Dive's monitoring services on your Aqua One after deactivation — factory reset the device, then reconnect it through the Parent Dashboard.

Reinstall Monitoring After Reset

Keep your Aqua One Parent Dashboard app up to date by downloading the latest version from the App Store or Google Play — or refreshing it through your mobile browser.

Update Your Parent Dashboard App

Stay current with the latest versions and features.

App & Software Updates

Learn everything you need to know on how to deactivate your child's Aqua One monitoring.

How Do I Deactivate My Account?

To permanently delete your data from Cyber Dive, go to Settings in the Parent Dashboard, tap Update Profile, and select Delete Account — this action cannot be undone.

Delete Your Cyber Dive Account Data

Your child's Aqua One was locked due to a missed payment? Here's what happened, what it means for monitoring, and the steps to get the device unlocked fast.

Aqua One Locked Due to Missed Payment?

Update your payment method to unlock your child's Aqua One after a missed payment — the device will automatically unlock within 12 hours once payment is confirmed.

Unlock Device After Missed Payment

Your child's Aqua One was locked due to a missed payment on the device payment plan. Learn why it happened and how to get it unlocked quickly.

Why Was My Child’s Device Locked?

Your child's data, photos, apps, and settings are safe when their device is locked due to a missed payment — nothing is deleted, and full access is restored once payment…

Does Locking a Device Affect Its Data?

Account Management

Aqua One shipment delayed or lost? Follow these three steps to report it through your Parent Dashboard and get a resolution — including a replacement if needed.

Resolve a Lost Aqua One Shipment

Cyber Dive doesn't offer phone support, but you can get fast help by submitting a support ticket through the chatbot on the Parent Dashboard or Cyber Dive website.

Can I Call Cyber Dive Support?

Resolve delivery issues or contact customer service.

 Shipping & Support

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