Parent Dashboard

A full guide to managing your Cyber Dive Parent Dashboard — device setup, troubleshooting, Google account changes, data deletion, deactivation, and reinstalling monitoring.

Managing Your Cyber Dive Parent Dashboard

Troubleshoot

Bought a used Aqua One that wasn't reset? Contact Cyber Dive support through the Parent Dashboard live chat to get the device factory reset and ready to set up.

Factory Reset a Pre-Owned Aqua One

If Google Family Link keeps redirecting during Aqua One setup, restart the phone and begin the setup process again from the beginning to resolve the issue.

Fix Google Family Link Setup Issues

Learn how to reassign your Aqua One to a different child — deactivate the current account in your Parent Dashboard, factory reset the device, then set up a new account.

Reassign Aqua One to Another Child

Learn how to set up your replacement Aqua One — back up your child's data first, then connect the new device to your existing Parent Dashboard using the 5-digit code.

How do I connect my replacement Aqua One?

To change your child's Google account on the Aqua One, back up their data first, then go to Settings > Google > Manage your Google Account to add or switch…

How to Change the Google Account on Aqua One

Learn how to safely insert or remove the SIM card on your Aqua One — turn the phone off first, locate the tray on the side, and use the ejector…

How do I Insert/Remove the SIM card?

Get started or make changes to your Aqua One phone setup.

 Device Setup & Configuration

If your child's Aqua One won't unlock after a Nudity Prevention alert, make sure the device is connected to the internet, then follow the unlock steps from your Parent Dashboard.

Phone Stuck After Nudity Prevention Alert

To restart your Aqua One, hold the Power and Volume Up buttons simultaneously, then tap Restart. Use a 10–20 second hold to force restart a frozen device.

How do I Restart the Aqua One?

If your child's Aqua One won't load apps, try checking internet connectivity, restarting the device, or freeing up storage space — here's how to fix it fast.

Child's Aqua One Won't Load Apps

If your child's activity isn't appearing on the Parent Dashboard, check their internet connection, device storage, and restart the Aqua One — or contact live support for help.

Dashboard Not Showing Activity?

If your child's Aqua One dashboard data is delayed or not updating, check their internet connection, device storage, and restart the phone — or contact Customer Care for help.

Why Is My Parent Dashboard Not Updating?

If you got a Nudity Prevention alert but didn't receive a video link, learn why that happens and what you can still see in your Parent Dashboard.

Missing Nudity Prevention Video?

Learn what the yellow and red storage alerts on your Aqua One Parent Dashboard mean and how to free up space to keep monitoring running without monitoring interruption.

Aqua One Low on Storage: What Happens

Fix issues with your child’s phone or dashboard.

Troubleshooting & Performance

Learn how to reinstall Cyber Dive's monitoring services on your Aqua One after deactivation — factory reset the device, then reconnect it through the Parent Dashboard.

Reinstall Monitoring After Reset

Keep your Aqua One Parent Dashboard app up to date by downloading the latest version from the App Store or Google Play — or refreshing it through your mobile browser.

Update Your Parent Dashboard App

Stay current with the latest versions and features.

App & Software Updates

To deactivate your Cyber Dive account, open the Parent Dashboard, go to Settings > Manage Devices, and tap "Deactivate Aqua One" — monitoring stops and the device returns to normal.

How Do I Deactivate My Account?

To permanently delete your data from Cyber Dive, go to Settings in the Parent Dashboard, tap Update Profile, and select Delete Account — this action cannot be undone.

Delete Your Cyber Dive Account Data

Your child's Aqua One was locked due to a missed payment? Here's what happened, what it means for monitoring, and the steps to get the device unlocked fast.

Aqua One Locked Due to Missed Payment?

Update your payment method to unlock your child's Aqua One after a missed payment — the device will automatically unlock within 12 hours once payment is confirmed.

Unlock Device After Missed Payment

Your child's Aqua One was locked due to a missed payment on the device payment plan. Learn why it happened and how to get it unlocked quickly.

Why Was My Child’s Device Locked?

Your child's data, photos, apps, and settings are safe when their device is locked due to a missed payment — nothing is deleted, and full access is restored once payment…

Does Locking a Device Affect Its Data?

Account Management

Aqua One shipment delayed or lost? Follow these three steps to report it through your Parent Dashboard and get a resolution — including a replacement if needed.

Resolve a Lost Aqua One Shipment

Cyber Dive doesn't offer phone support, but you can get fast help by submitting a support ticket through the chatbot on the Parent Dashboard or Cyber Dive website.

Can I Call Cyber Dive Support?

Resolve delivery issues or contact customer service.

 Shipping & Support

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search and ask

Find guides, answers, and references.

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.