Parent Dashboard

The Ultimate Guide to Managing Your Cyber Dive Parent Dashboard

Troubleshoot

How can I factory reset a pre-owned Aqua One phone?

How do I fix issues connecting Google Family Link to Aqua One?

I’m having trouble linking Google Family Link to the new phone. What should I do?

How do I switch Aqua One ownership to a different child profile?

How Do I Reassign My Aqua One to another child?

How do I set up and activate a replacement Aqua One phone?

How do I connect my replacement Aqua One?

How do I update or change the Google account on my child’s Aqua One?

How do I correctly insert or remove a SIM card from the Aqua One?

How do I Insert/Remove the SIM card?

Get started or make changes to your Aqua One phone setup.

 Device Setup & Configuration

How do I unlock the Aqua One after a Nudity Prevention lockout?

My child’s phone won’t unlock after a Nudity Prevention Alert.

What’s the proper way to restart or reboot the Aqua One phone?

How do I Restart the Aqua One?

What should I do if my child’s Aqua One won’t open or load apps?

My child’s phone won’t load any apps. How can I fix this?

Why isn’t my child’s activity showing up on the Parent Dashboard?

What causes delayed or missing data updates in the Aqua One dashboard?

Why is the Data on My Parent Dashboard Not Updating or Delayed?

If you received a Nudity Prevention alert but didn’t get a video link—or only saw a screenshot in your Parent Dashboard—here’s why.

Why Didn’t I Get a Video from My Child’s Aqua One Session?

Fix issues with your child’s phone or dashboard.

Troubleshooting & Performance

How do I reactivate or reinstall Cyber Dive’s monitoring on Aqua One?

How Do I Reinstall Cyber Dive's Monitoring Services on My Aqua One After Deactivation?

How can I update the Parent Dashboard app to the newest version?

How Do I Update My Parent Dashboard to the Latest Version

Stay current with the latest versions and features.

App & Software Updates

What’s the process to deactivate or close my Cyber Dive account?

How Do I Deactivate my Account?

How can I permanently delete my data from the Cyber Dive Parent Dashboard?

Account Management

Delivery Problem? Resolve a Lost Aqua One Shipment Fast

Can I contact Cyber Dive for customer support by phone?

Resolve delivery issues or contact customer service.

 Shipping & Support

Find answers and get help from Intercom Support and Community Experts

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