Troubleshoot
Your Troubleshooting Guide
17 articles
How do I connect my replacement Aqua One?
Why isn’t my child’s activity showing up on the Parent Dashboard?
How Do I Update My Parent Dashboard to the Latest Version
How do I update or change the Google account on my child’s Aqua One?
How do I Restart the Aqua One?
Can I contact Cyber Dive for customer support by phone?
How do I Insert/Remove the SIM card?
My child’s phone won’t unlock after a Nudity Prevention Alert.
Why is the Data on My Parent Dashboard Not Updating or Delayed?
My child’s phone won’t load any apps. How can I fix this?
I’m having trouble linking Google Family Link to the new phone. What should I do?
How can I factory reset a pre-owned Aqua One phone?
How Do I Reassign My Aqua One to another child?
How can I permanently delete my data from the Cyber Dive Parent Dashboard?
How Do I Reinstall Cyber Dive's Monitoring Services on My Aqua One After Deactivation?
How Do I Deactivate my Account?
Delivery Problem? Resolve a Lost Aqua One Shipment Fast