Before you begin, make sure to follow these steps to backup your kid's Aqua One!
Head to your Parent Dashboard
Go to SETTINGS (tap the menu in the upper left-hand corner)
Tap 'Manage Devices'
Tap CONNECT REPLACEMENT and follow the on-screen instructions
Enter the 5 digit code that is shown on your Aqua One replacement device
You will know the Aqua One was connected when you see the success screen!
Note: Please allow up to 30 minutes for the replacement process to go through. Make sure you are connected to a strong wifi and plugged into a power source before beginning this process.
Will my monitoring history carry over to the replacement device?
Yes — your Parent Dashboard account and all existing monitoring history remain intact. When you connect the replacement Aqua One to your existing account, monitoring resumes automatically. Your Online Activity Feed, Instant Replay recordings, and account settings are all stored in your Cyber Dive account, not on the device itself, so nothing is lost during the replacement process.
What if the code doesn't appear on the replacement device?
Make sure the replacement Aqua One has completed its initial setup and is connected to Wi-Fi. If the code still doesn't appear, contact Customer Care through your Parent Dashboard for assistance.