Parent Dashboard

Bought a used Aqua One that wasn't reset? Contact Cyber Dive support through the Parent Dashboard live chat to get the device factory reset and ready to set up.

Factory Reset a Pre-Owned Aqua One

If Google Family Link keeps redirecting during Aqua One setup, restart the phone and begin the setup process again from the beginning to resolve the issue.

Fix Google Family Link Setup Issues

Learn how to reassign your Aqua One to a different child — deactivate the current account in your Parent Dashboard, factory reset the device, then set up a new account.

Reassign Aqua One to Another Child

Learn how to set up your replacement Aqua One — back up your child's data first, then connect the new device to your existing Parent Dashboard using the 5-digit code.

How do I connect my replacement Aqua One?

To change your child's Google account on the Aqua One, back up their data first, then go to Settings > Google > Manage your Google Account to add or switch…

How to Change the Google Account on Aqua One

Learn how to safely insert or remove the SIM card on your Aqua One — turn the phone off first, locate the tray on the side, and use the ejector…

How do I Insert/Remove the SIM card?

Get started or make changes to your Aqua One phone setup.

 Device Setup & Configuration

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