Cyber Dive does not currently offer over-the-phone support, but our Customer Care team is available through multiple fast, easy-to-use channels.
How to reach Customer Care
Live chat on your Parent Dashboard: Visit app.cyberdive.co on your mobile browser or through the Cyber Dive app. Tap the chat bubble to connect with a live agent. This is the fastest way to get help and is available during business hours.
Support ticket via chatbot: If live agents are unavailable, you can submit a support ticket through the chatbot on the Parent Dashboard or on cyberdive.co. A member of our team will follow up with you by the next business day.
What kinds of issues can Customer Care help with?
Our agents can assist with a wide range of topics, including device setup, monitoring, troubleshooting, billing questions, warranty claims, shipping issues, account management, and any technical problems with the Aqua One or Parent Dashboard.
Can't find the answer in the Help Center?
Before reaching out, it's worth searching our Help Center — many common questions are answered in detail in our articles. But if you can't find what you need, don't hesitate to contact us. We're here to help and are committed to resolving your issue as quickly as possible.