Parent Dashboard

If your child's Aqua One won't unlock after a Nudity Prevention alert, make sure the device is connected to the internet, then follow the unlock steps from your Parent Dashboard.

Phone Stuck After Nudity Prevention Alert

To restart your Aqua One, hold the Power and Volume Up buttons simultaneously, then tap Restart. Use a 10–20 second hold to force restart a frozen device.

How do I Restart the Aqua One?

If your child's Aqua One won't load apps, try checking internet connectivity, restarting the device, or freeing up storage space — here's how to fix it fast.

Child's Aqua One Won't Load Apps

If your child's activity isn't appearing on the Parent Dashboard, check their internet connection, device storage, and restart the Aqua One — or contact live support for help.

Dashboard Not Showing Activity?

If your child's Aqua One dashboard data is delayed or not updating, check their internet connection, device storage, and restart the phone — or contact Customer Care for help.

Why Is My Parent Dashboard Not Updating?

If you got a Nudity Prevention alert but didn't receive a video link, learn why that happens and what you can still see in your Parent Dashboard.

Missing Nudity Prevention Video?

Learn what the yellow and red storage alerts on your Aqua One Parent Dashboard mean and how to free up space to keep monitoring running without monitoring interruption.

Aqua One Low on Storage: What Happens

Fix issues with your child’s phone or dashboard.

Troubleshooting & Performance

Find answers and get help from Intercom Support and Community Experts

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