Parent Dashboard

How do I unlock the Aqua One after a Nudity Prevention lockout?

My child’s phone won’t unlock after a Nudity Prevention Alert.

What’s the proper way to restart or reboot the Aqua One phone?

How do I Restart the Aqua One?

What should I do if my child’s Aqua One won’t open or load apps?

My child’s phone won’t load any apps. How can I fix this?

Why isn’t my child’s activity showing up on the Parent Dashboard?

What causes delayed or missing data updates in the Aqua One dashboard?

Why is the Data on My Parent Dashboard Not Updating or Delayed?

If you received a Nudity Prevention alert but didn’t get a video link—or only saw a screenshot in your Parent Dashboard—here’s why.

Why Didn’t I Get a Video from My Child’s Aqua One Session?

Fix issues with your child’s phone or dashboard.

Troubleshooting & Performance

Find answers and get help from Intercom Support and Community Experts

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