Everything You Need to Know About Managing Your Cyber Dive Account and Aqua One Purchase

Changing your child’s number on our Aqua One is simple and straightforward. Your network provider is the best resource for handling this. They can help you transfer your child’s current number to a new plan or set up a brand-new number. If your child’s Aqua One is already added to your existing cellular plan and you need assistance with setup or troubleshooting, reach out to your provider. They’ll guide you through the process to ensure everything runs smoothly for you and your family.

If you want to update the phone number or email linked to your Parent Dashboard account, it’s quick and easy. Simply go to the Settings page in your Parent Dashboard and click on “Update Profile” at the top. From there, select “Update Phone Number” or make changes to your email as well, and your information will be updated right away.

Good news! Your Aqua One will ship within 7–10 business days after you place your order. As soon as it’s on the way, we’ll send you tracking details so you can keep an eye on its journey right to your door. Be sure to check your email for shipping updates in real time and also spam folders in case our email was blocked from your regular inbox. If you accidentally entered the wrong shipping address at checkout or have any questions, don’t worry—just reach out to a Customer Care team member on our website as soon as possible so we can help make sure your package gets to the right place.

You can buy an Aqua One phone case or screen protector from a variety of places, including the Google Store, Amazon, Best Buy, or local phone accessory shops. Just make sure to choose a case that fits the Google Pixel 9 model to ensure the best protection and least amount of risks of damaging your child’s phone.

Setting up your Aqua One is simple and stress-free. We know getting started with a new phone can feel confusing, and we value the idea of a setup process that’s as quick and easy as possible. Whether you’re tech-savvy or brand new to smartphones, our step-by-step onboarding instructions and how-to video will guide you through creating your Parent Dashboard account. Spend less time figuring things out and more time enjoying all the great features Aqua One has to offer. Ready to get started? Click here to access our setup guide and video—we’re here to help every step of the way!

If your device is running low on storage, there are a few quick ways to free up space. Start by deleting any apps, files, or media you no longer use. Next, move photos and videos to a free cloud service like Google Drive or Dropbox, then remove them from your device. You can also clear app cache by going to Settings > Apps > [App] > Clear Cache. Lastly, consider tools like Google Photos to compress or utilize your media, creating even more space for what really matters.

If you’d like to remove your personal monitoring data from your account, it’s easy to do. Just log into your Parent Dashboard, head to your settings page, and click on Update Profile next to your profile photo. At the bottom of the page, you’ll see the option to Delete Account. After selecting it, you’ll be asked to confirm the deletion of your data—keep in mind this action is permanent and cannot be undone. Any shared Parent Dashboards will also be disabled. You’ll then receive a verification code on your phone. Once you enter the code, your request will be processed, and your data will be permanently removed after 30 days from our company.

Our Lifetime Warranty value ensures your Aqua One device performs in real time as it should, covering a range of issues to keep your child connected and protected. If there’s a hardware problem like a faulty speaker or microphone, or a software issue that prevents the device from working properly, we’ll repair or replace it—shipping included. If your phone arrives damaged, simply send a video and proof of purchase within one week of delivery, and we’ll make it right.

We also cover cracked screens and worn-out batteries—just cover the cost to ship the device to us, and we’ll handle the repair and free return shipping. Lost or stolen devices can be replaced with a police report and timely reporting, and we can even reset the phone if your child forgets the password. Just remember to back up the device regularly, as we can’t recover lost data. Please note that intentional damage, unauthorized modifications, and normal wear and tear are not covered under the warranty.

Our 30-Day Satisfaction Guarantee begins the day your Aqua One is delivered. If you’re not completely satisfied, you can return the device within 30 days—as long as it’s in its original, undamaged condition. Cyber Dive covers all return shipping costs, making the process as easy as possible. To get started, just contact our Customer Care team through the Parent Dashboard, we would love to hear your feedback.

Once you reach out, we’ll confirm that you’re still within the return window and send you a pre-paid return shipping label. After we receive and inspect the phone to make sure there’s no damage, we’ll issue a full refund to your original payment method within 7–10 business days. Keep in mind, phones with any visible damage—such as cracks, water exposure, or other physical issues—aren’t eligible for a refund. If damage is found, we’ll keep you informed and offer to return the phone to you.