Verify internet connection (WiFi or mobile data):
The Aqua One requires an active internet connection for real-time monitoring. Ensure your child’s device is connected to WiFi or mobile data.
Restart the Aqua One:
Sometimes, a simple restart can resolve connectivity or app tracking issues. Try restarting the device to refresh its settings.
Check storage capacity:
If your child’s device is close to using the full 128GB of storage, it may stop recording activities and prevent your child from using their apps until enough storage is freed up. Free up space on the device to ensure monitoring continues. Review the article here for more information!
If the issue still persists, head to your Parent Dashboard and connect with one of our Customer Care agents! We’re here to help and will work with you to resolve the issue quickly.