Why is the Data on My Parent Dashboard Not Updating or Delayed?

Is the Aqua One Connected to the Internet?
Make sure your child’s device is connected to WiFi or mobile data. No internet means no monitoring. This data can’t be recovered.

Have You Tried Restarting the Device?
When in doubt, reboot! Sometimes a quick restart of the Aqua One can fix tracking issues instantly.

Is the Storage Full?
If the Aqua One’s 128GB storage is nearly full, it may stop recording activities. Clear some space to keep the monitoring on track.

Google One provides additional cloud storage! (beyond the free 15GB) that can be used for Google Photos, Drive, and Gmail. Plans start at 100GB, and you can access this storage across multiple devices.