Please make sure the Aqua One is connected to a strong network signal first, as this could prevent the phone from unlocking!
Ensure your child is following the below steps.
Connect to the internet.
Tap the three dots in the top right corner.
Tap “Send Unlock Code” on the lock screen.
Give them the code to unlock the phone.
If needed, tap “Resend code”.
If your child’s phone won’t unlock after Nudity Prevention lockdown, please reach out to our Customer Care team!
Here’s How to Get Help:
Visit app.cyberdive.co on your mobile browser.
Click on the live chat bubble to start a conversation with one of our support agents.
Our team will guide you through the reset steps and get your Aqua One ready to go!