The Aqua One is powered by the Google Pixel 9, but it is not covered by Google's warranty. Because Cyber Dive has modified the device's software and operating system to include its proprietary monitoring features, it operates independently from Google's warranty program.
What warranty does the Aqua One have?
The Aqua One is backed by Cyber Dive's own Lifetime Warranty, which covers hardware defects and manufacturing issues. This warranty is designed to give you long-term peace of mind and is separate from — and in many ways more comprehensive than — the standard manufacturer warranties offered on typical smartphones.
What does Cyber Dive's Lifetime Warranty cover?
Cyber Dive's warranty covers defects in materials and workmanship under normal use. If your Aqua One experiences a hardware issue that isn't the result of accidental damage, misuse, or unauthorized modifications, you may be eligible for a repair or replacement under the warranty.
How do I make a warranty claim?
If you believe your device has a defect covered under the Lifetime Warranty, contact our Customer Care team through the live chat on your Parent Dashboard at app.cyberdive.co. An agent will review your situation and guide you through the next steps, which may include sending the device in for assessment.