If your Aqua One was shipped to the wrong address, please reach out to our Customer Care team as soon as possible — the sooner we hear from you, the better chance we have of intercepting the shipment before it's delivered.
How to contact us:
Visit app.cyberdive.co on your mobile browser and click the live chat bubble on the page. One of our Customer Care agents will be available to help you right away.
What information should I have ready?
When you reach out, it helps to have the following on hand:
Your order number
The incorrect address the shipment was sent to
Your correct delivery address
What happens next?
Once we receive your message, our team will immediately contact the shipping carrier to attempt to reroute or hold the package. Depending on where the shipment is in transit, we may be able to redirect it to the correct address. If the package has already been delivered to the wrong location, we will work with you to find the best resolution, which may include sending a replacement.
We understand how frustrating this situation can be, and we're committed to making it right. Please don't wait — reach out to us through your Parent Dashboard as soon as you notice the issue.