Just received a replacement Aqua One and need to restore your old phone's data? No worries—we've made it super simple!
Follow these easy steps to get your data back:
Set Up Your New Phone:
When you receive your new Aqua One, make sure to set it up using the same email you used to create the backup.Automatic Data Restoration:
During the sign-in process, your data will be automatically pulled from your account to your new phone when you log into your Google account, making the transition seamless.Need Help?
If you encounter any issues while restoring your backup, don't hesitate to reach out to our Customer Care team on your Parent Dashboard or follow these Google backup instructions!
Get your Aqua One set up in no time and enjoy all your data just like before!
What data gets restored from a backup?
A Google Drive backup restores your child's contacts, app data, photos (if backed up to Google Photos), settings, and call history. It does not restore monitoring history from your Parent Dashboard — that data remains in your Cyber Dive account and continues from the point the new device connects. Make sure to back up regularly so no data is lost if a device needs to be replaced.